GoHighLevel Service

Reputation & Review Management

Solutions to collect, manage and improve customer reviews and your online reputation — automatically, and at the moment customers are happiest.

Reputation & Review Management

More five-star reviews, without anyone having to ask awkwardly.

What is included

What you get

Review Requests

Automated requests triggered at the right point in the customer journey.

Unified Inbox

Reviews from Google and other platforms in one place to monitor and reply.

Response Templates

Fast, on-brand replies to both praise and criticism.

Monitoring & Alerts

Immediate alerts on negative reviews so you can respond before they settle.

How we deliver it

A simple, proven process

01

Discover

Audit your current ratings and where reviews are being lost.

02

Plan

Define trigger points and the request sequence.

03

Build

Automate requests, monitoring and response workflows.

04

Optimise

Track rating growth and review velocity month on month.

The outcome

Why it matters for your business

Reviews are the closest thing to a referral at scale. A steady stream of recent, genuine five-star reviews lowers the cost of every other marketing channel you run.

FAQ

Common questions

Can you remove bad reviews?

No, and nobody legitimately can. What we can do is respond well and generate enough genuine positive reviews to put it in context.

Which platforms do you cover?

Google first, since it carries the most weight, plus Facebook and the industry platforms relevant to you.

Is it against the rules to ask?

Asking is fine. Incentivising or filtering out unhappy customers is not, and we do not do it.

Let us talk

Ready to get started?

Book a free consultation and we will map out exactly what this would look like for your business.